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Website Terms of Use
1. About these terms
These terms apply to everyone who uses wales.org. By using the site, you agree to them, so please read them.
Who we are. Wales.org is an independent travel guide to Wales, run by Nicholas Barrett, trading as Wales.org, of 4th Floor, 14 Museum Place, Cardiff CF10 3BH (“Wales.org”, “we”, “us”). Contact us at hello@wales.org.
Other terms that may apply:
- Booking a stay through Wales Direct: the Guest Booking Terms.
- Listing a place on Wales Direct: the Owner Terms.
- How we handle personal information and cookies: our Privacy Policy.
Wales.org is free to use. We don’t charge readers for our guides.
2. Using our guides, Branwen and the map
Our guides. We work hard to keep our guides accurate and up to date, but opening times, prices, routes, events and businesses change, sometimes at short notice. Our guides are general information to help you plan, not professional advice. Before you travel, check important details, such as opening times, tide times, weather and access, with the attraction, business or official source.
Outdoor activities. Walking, climbing, water sports and coastal activities carry real risks. Our route descriptions don’t replace proper maps, local advice, suitable equipment or your own judgement about conditions and your abilities. Follow official safety advice and any closures.
Branwen. Branwen, our AI travel assistant, writes its answers automatically. It can make mistakes, and its suggestions aren’t checked by a person before you see them. Treat its answers as a starting point and check anything important before relying on it.
The interactive map. Map locations are a guide only and may not be exact. Don’t use the map for navigation.
If you spot something wrong, please tell us at hello@wales.org and we’ll put it right.
3. Affiliate links, partners and other websites
How we make money. Wales.org is funded partly by affiliate links: if you click one and then book or buy, the partner may pay us a commission, at no extra cost to you. Partners include HolidayCottages.co.uk (through the Awin network) and Viator. Pages with affiliate links say so. Commissions never decide what we recommend or how we describe it.
Sponsored content. If a business pays to be featured, we label it clearly as sponsored or advertising.
Booking with partners. When you book through a partner’s website, your contract is with that partner or the business you book, under their terms, not with Wales.org. Any questions about the booking, payment, changes or refunds go to them.
Other websites. We link to other websites because we think they’re useful, but we don’t control them and aren’t responsible for their content, availability or how they handle your information. A link isn’t an endorsement of everything on that site.
Wales Direct is different: it’s our own booking system, covered by the Guest Booking Terms.
4. Our content and what you can reuse
The words, photos, maps, designs and software on Wales.org belong to us or the people who license them to us, and are protected by copyright. Some photos are used under licence and can’t be reused by anyone else. The Wales.org name and logo, and the Branwen name, are ours.
You’re welcome to:
- read, print and save pages for your own personal use;
- share links to our pages;
- quote short extracts, or figures from our research reports, as long as you credit Wales.org and link to the page;
- embed the interactive map using the official embed code we provide, for non-commercial use.
Please don’t, without our written permission:
- copy or republish whole articles, guides or photos;
- use our content in a product or service you charge for, including commercial use of the interactive map;
- use automated tools to copy content from the site in bulk, or use our content to train AI models or build a competing service. Search engines indexing the site in the normal way is fine.
For licensing, including the interactive map and Branwen for your own website, see our Partner Hub or email hello@wales.org.
5. Acceptable use and anything you send us
When using the site, please don’t:
- break the law, or use the site to harass, mislead or defraud anyone;
- try to get into parts of the site or its systems you’re not meant to, or upload anything harmful, such as viruses;
- overload the site, or try to get round our security or spam protection;
- use Branwen or our forms to send spam, or content that’s offensive or unlawful.
We may block access, or remove anything sent to us, if someone breaks these rules.
Things you send us. If you send us tips, corrections, photos or other material for publication, you confirm you have the right to share it, and you allow us to use it on Wales.org and in our newsletter and social media, with credit to you where you’d like it. You keep ownership of anything you send. We’ll always ask before publishing your photos or anything that names you.
6. Liability, changes, law and contact
Our liability. We provide Wales.org free of charge, as a general guide. We’re not responsible for loss caused by relying on information that has changed or is wrong, by Branwen’s answers, by other websites we link to, or by partners or businesses you book with. Where we’re responsible for loss caused by our negligence or breach of these terms, our liability is limited to loss that was a foreseeable result. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit, and nothing affects your legal rights as a consumer.
Availability. We aim to keep the site running, but we can’t promise it will always be available or free of errors, and we may change or remove parts of it.
Changes to these terms. We may update these terms from time to time and will change the date at the top when we do. The version on the site when you use it applies.
Law. These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
Contact. Email hello@wales.org, or write to 4th Floor, 14 Museum Place, Cardiff CF10 3BH.
Related: Privacy Policy · Guest Booking Terms · Contact us
Pembrokeshire-born travel writer and founder of Wales.org. Born in Haverfordwest, now based in Hertfordshire — covering Welsh castles, national parks, festivals and family staycations across all 22 Welsh counties.
